Onboarding

Overview

Carbonmark has partnered with https://www.bridge.xyz/ (a Stripe company) to provide a convenient, simple, and transparent process to offramp USDC stablecoins from a Carbonmark Seller account to fiat in a bank account of the sellers choice.

Process

Future State - Managed in Carbonmark

In 2026, Carbonmark will improve the UX for this feature by managing the process via UI interfaces within Carbonmark, leveraging the the Bridge development platform and API.

In the short term, Carbonmark will offer an OTC service and coordinate the steps with our sellers to generate payment routes (i.e. deposit addresses) which facilitate the transfer of USDC to a bank account. All of the Bridge related steps are conducted within our secure Bridge Dashboard application.

Onboarding steps:

1. Login in to your Carbonmark account and navigate to the Carbon Portfolio page.

2. Under Manage Assets, click the OFFRAMP TO BANK button. This will open a Offramp to Bank Request form page.

3. Complete and submit the form. The Carbonmark team reviews the form information and creates a customer entry in our secure Bridge Dashboard app. We then send you an email outlining the remaining process and steps. This email includes links to the following tasks you must complete (needed for US and SEPA):

   1. Accept terms of service

   2. Add customer details

   3. Add source of funds

4. Once the tasks are completed successfully, your customer status inside the Bridge Dashboard app will be active.

5. The next step is to create a Payment Route. The Carbonmark team will work with you to collect the information required (essentially destination banking details).

6. Once the payment route is created, this will generate a Deposit Address that can be used in the Carbonmark app for the offramp transfer.

See Using Deposit Address page for how to use the deposit address in Carbonmark.